![]() We strive to provide efficient and reliable delivery service, and we appreciate our customer's cooperation in ensuring a smooth delivery process. We kindly request customers to diligently track their parcels and promptly inform us in case of any discrepancies. ![]() If the tracking information indicates that your parcel has been delivered and you have not received it, please contact us via within 3 business days.Īfter three business days from the indicated delivered date in the tracking information, any issues related to the non-receipt of the parcel will not be considered our responsibility. What are my responsibilities as a customer regarding my parcel delivery?Īs a customer, it is your responsibility to monitor your parcel and tracking information closely. This card will usually contain the details needed to contact the courier to arrange a suitable re-delivery date. Redelivery may incur some charges on your end. For any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.Ħ. If you are not home when the courier attempts to deliver your order, typically the courier will leave a delivery card at your front door or in your mailbox. Do I need to be home to receive my delivery? Please be prepared for slight delays to your delivery around Christmas, Easter, and public holidays.ĥ. We find that customers prefer this approach for its convenience.īesides, delivery times may be subject to stock availability and Public Holidays and could be extended up to 21 days. PawPawUp will notify you when your order has been dispatched. To make things easier for you, when you place an order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers “authority to leave”. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8 am-6 pm. ![]() At what time of day will my order be delivered?Īs with most delivery services, our couriers do not have a standard time of the day that goods are delivered. Post Office address, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockersare unable to be delivered.Ĥ. PawPawUp uses courier services to ship your order and therefore you must enter a valid shipping address. Orders will take between 3 - 5 business days to arrive in most metro areas of major cities, other areas depend on your destination and shipping method. At this time we do not deliver internationally. We ship to all metro and regional locations within Australia! But sometimes our couriers cannot offer delivery service for more remote areas. Parcels sent to Western Australian may take an additional two weeks to be deliverd. How long will it take for my order to arrive? Please note that we are unable to deliver to Post Office address, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers.ģ. $19.95 flat shipping fee will apply to all orders. Pickup Address:151 Osborne Ave, Clayton South, VIC, 3169.įor orders under $79, we charge a $7.95 flat shipping fee.įor orders over $79, we provide free shipping. In-warehouse pickup is available for Melbourne customers.
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